One of your rights under data
protection law is the right of access to the personal data that we hold about
you. The process of requesting your data is called a Subject Access Request
How to ask for a SAR
If you want a copy of the personal
data we hold (or simply want confirmation as to whether or not we process data
about you), you must make a request, either in writing or verbally. Our contact
details are here.
Please include the following in your
[If request made in writing] Signature and date
- Your full name, postal address, email address and
- The statement “I the undersigned and the person
identified above hereby request that Equity Spark (1) inform me of the
personal data held about me OR (2) provide me with a copy of the personal
data Equity Spark hold about me.”
What you can expect from us
Before releasing personal data we may
have to take steps to confirm your identity. This could include requiring a
piece of photo identification or answering a number of security questions
related to your account.
Once we verify your identity, we will
log your request, and we will search all databases to find any personal data we
We will provide an electronic copy of
your personal data within a month of your request.
Please be aware that there are
circumstances in which the law allows us to extend the response time or charge
an administrative fee. In either case, we will inform you by email within one
month of receiving your request.
What you can do once you receive the
data we hold
Once you receive the data we hold,
you have the right to ask for data to be corrected or erased.
Please be aware that we may not
always be able to erase personal data we may hold about you. If your personal
data relates to an investment you have made, financial services regulation
requires us to keep certain information on file for a period of 5 years.
In the event you have a complaint
about the way we have handled your personal data or your SAR, you can count on
us to take your complaint seriously.
If you feel your data protection
rights have been violated and you do not feel you have had a satisfactory
response from us , you have the right to lodge a complaint with the Information Commissioner’s